Frequently Asked Questions

Free/Economy: 4-8 business days

Standard: 3 business days or less

Express: 2-3 business days

To track your order or check order status, visit our Order Tracking page and enter your order number.

For each shipment that goes out we send an email with the shipment details and tracking information.

Order tracking information may not be available to view immediately after you receive your shipping information via email.

Some free shipping options do not offer live tracking, but will provide a date window, instead of an exact date of delivery. If you do not receive your package and are past that delivery window (in business days: does not include Saturday and Sunday), please contact Customer Care

Please remember to consider Holidays and weekends when looking for updates to tracking information.

The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

Please call us during business hours at 1-877-828-6929 . You may also email help@zumiez.com, including:

• Your order number
• Details of the change, like new address or the items you want to change
• Type “Order Change” or “Order Cancel” in the subject line.

The fastest way to get your return processed is to visit your local store. To find your local store,click here.

If you'd like to mail your item back to us, visit our Exchanges and Returnspage.

• All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
• All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
• All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
• Refer to manufacturer warranty for all defective merchandise.
• All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

Refunds are processed to the original form of payment, except in the following circumstances:

• ATM and Debit card purchases may receive cash refunds in-store only.
• Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
• PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
• In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
• Gift card refunds greater than $10 can only be refunded by gift card.

Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.

Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.

Zumiez ships from locations all over the U.S., so your order may be shipped in separate packages.

Please note that each shipment will have an email confirmation as well as a separate charge to your account. The total of all the charges should never exceed that of the original purchase amount.

It’s fairly common for a package delivered by some carriers to be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, please contact Customer Care at 1-877-828-6929 . We are happy to look into the issue.